Managed Services

We’ll Support NetSuite, Salesforce and Integrations While you Focus on the Business.

All business application systems require support whether managed in the cloud or on- premise. Caravel helps Clients support those environments as much or as little as needed based on a Client’s internal capabilities to support the application themselves. Caravel’s NetSuite and Salesforce.com Managed Services help clients manage the daily activities associated with supporting its NetSuite and Salesforce.com environments ranging from Ad-Hoc, System Administration, Business System Analyst, Technical, FP&A as a Service, Sales Ops as a Service, to Integration as a Service. Leveraging Caravel’s Managed Services allows customers to resolve support related issues via phone, email or its web-based support portal. All of Caravel’s Managed Services engagements have embedded SLA’s as well as options for dedicated Customer Success Managers.

AD HOC

SYSTEM ADMINISTRATION

BUSINESS SYSTEM ANALYST

FP&A AS A SERVICE

SALES OPS AS A SERVICE

INTEGRATION AS A SERVICE

Ad Hoc

Ad Hoc Managed Services allows Clients to submit service requests as the need arises without fixed term and minimum monthly spend requirements. Clients can leverage Caravel’s Ad Hoc Managed Services as much or as little as needed.

System Administration

Caravel’s System Administration Managed Services allows Clients to outsource their Sys Admin functions partially or entirely. Services include:

  • Service Ticket Management
  • Semi-Annual Release Management
  • User Administration
  • Report and Dashboard Development
  • Workflow or SuiteScript Development
  • Etc.

Business System Analyst

Caravel’s Business System Analyst Managed Services allows Clients to have Subject Matter Experts by functional process domain to assist in the following:

  • Application Functional Expertise
  • Business Process Expertise
  • End User Training
  • Etc.

FP&A as a Service

Caravel’s FP&A as as Service allows Clients to outsource many of its FP&A related activities related to NetSuite Planning and Budgeting (NSPB) or Workday’s Adaptive Planning. Services include:

  • Annual Budget Creation Support
  • Monthly Forecast Support
  • Financial Statement Report Creation
  • Assistance with Month End Close Processes
  • Etc.

Sales Ops as a Service

Caravel’s Sales Ops as as Service allows Clients to outsource many of its CRM related activities related to NetSuite CRM or Salesforce.com. Services include:

  • User Administration
  • Territory Definitions and Maintenance
  • Forecasting and Reporting Assistance
  • Etc.

Integration as a Service

Caravel’s Integration as as Service allows Clients to outsource the management and monitoring of its integrations between NetSuite, Salesforce and other 3rd party systems. Services include:

  • Integration Maintenance
  • Integration Monitoring
  • Integration Refinement